Over the past 3-weeks I've been writing a White Paper on Information Worker Productivity for the Australian public sector. It's been quite fascinating to take another look at this topic considering that the first time I examined the subject was 2002 - and a lot of things have changed since then.
What has surprised me is the lack of clarity over how Information Worker Productivity should be measured.
Here I've pulled out an excerpt that attempts to re-define how productivity of Information Workers should be measured.
A productive Information Worker in the 21st century is someone who contributes more to stated organisational outcomes in less time.
This perspective on IWP is a departure from assessments of productivity focused on numbers of documents produced or the numbers of transactions processed. To MEASURE productivity in these terms requires an understanding of what the outcomes are and an appreciation of the linkage between Information Worker ‘effort’ and the ‘contribution’ it produces to serve the outcome.
The White Paper will be available online in the next few days. Welcome your thoughts and perspectives.
I.
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